Privacy Policy
Grazle, operated by Barika and Vihana Home Appliances Private Limited, a company incorporated under the Companies Act, 2023, with its registered office at Mahipalpur, New Delhi, respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website (https://grazle.co.in) and mobile application (together, the “Platform”).
By accessing or using the Platform, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
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Name, phone number, email address, billing and shipping addresses.
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Payment information (secured and encrypted via third-party payment gateways).
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Identity verification information (in case of high-value orders).
b. Device & Usage Information
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IP address, device type, OS version, app usage statistics, browser type, and cookies.
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Location data, if permitted by your device settings.
c. Account & Order Information
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Products viewed, items added to cart or wishlist, orders placed, and transaction history.
d. Communications
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Emails, chats, reviews, customer support interactions, and survey responses.
2. How We Use Your Information
We use your data to:
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Provide and improve our services.
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Process and deliver your orders.
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Facilitate payments and prevent fraud.
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Send notifications, offers, and promotional content.
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Respond to inquiries and provide customer support.
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Comply with legal obligations.
3. Sharing of Information
We do not sell or rent your personal data. However, we may share information with:
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Trusted third-party service providers (logistics, payment gateways, analytics).
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Government/law enforcement agencies if required under applicable law.
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Our affiliates, business partners, or in case of a corporate restructuring.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Enhance user experience.
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Analyze user behavior.
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Show relevant ads and promotions.
You may disable cookies through your browser settings, though some features may become limited.
5. Data Retention
We retain your data only as long as necessary to:
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Fulfill orders and services.
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Comply with legal, tax, or accounting requirements.
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Resolve disputes or enforce agreements.
6. Security Measures
We implement industry-standard security practices to protect your data, including:
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HTTPS encryption.
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Secured servers and firewalls.
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Role-based access controls.
However, no method of transmission over the Internet is completely secure. You use our services at your own risk.
7. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.
8. Your Rights & Choices
You can:
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Access or correct your personal data.
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Delete your account or request data deletion.
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Opt out of marketing communications.
To exercise your rights, contact us at: support@grazle.co.in
9. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.
10. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date. Continued use of the Platform after changes constitutes your acceptance.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Barika and Vihana Home Appliances Private Limited
Mahipalpur, New Delhi – 110037
Ph No: 9108202334
Email: support@grazle.co.in
Website: https://grazle.co.in
